Support
How to reach us · Last updated August 02, 2026
There is no support portal, no ticket number, and no tier-one script. There are three of us, and one of us reads everything that comes in.
Getting help
Email support@eadiefleet.com. There is no contact form to fill in — we'd rather have your own words, and a thread you keep a copy of. Tell us which product, what you were trying to do, and what happened instead. A screenshot saves everybody a round trip.
We answer within one business day, usually sooner. We're in London, Ontario, which is Eastern time. If something is properly broken — you can't sign in, your data looks wrong, you've been charged twice — say so in the subject line and it jumps the queue.
What we can help with
- Getting into your account, changing your email address, closing your account
- Billing: invoices, refunds, changing or cancelling a plan
- Exporting your data, or getting it deleted
- Bugs, and things that are technically working but obviously wrong
- Telling us what a product ought to do instead — we read every one of these
One thing we can't do is refund an App Store purchase. Apple bills those and only Apple can reverse them — ask through your Apple Account's purchase history. Everything you bought directly from us, we handle ourselves.
Reporting abuse
If somebody is using one of our products to harass, threaten, defraud, or otherwise harm people, tell us at abuse@eadiefleet.com. Include links or screenshots and enough detail to find it.
We look at every abuse report. Where we find a real breach of the terms we'll act — usually a warning, sometimes a suspension, and immediately where somebody is at risk. We'll tell you what we did unless doing so would put the reporter in danger. Reports made in bad faith to silence somebody are themselves a breach of the terms.
For copyright complaints, write to the same address with the work concerned, where it appears, and a statement that you hold the rights.
Security problems
A vulnerability is not a support ticket. Send those to security@eadiefleet.com — our security page explains what we do with them and what we promise in return.
Managed hosting and custom work
Customers on a hosting or development agreement have whatever response times that agreement sets out, along with a direct line to reach us. If you can't find yours, ask and we'll resend it.
Reaching us
Eadiefleet Corporation
PO Box 36015, Talbot Village PO
London, Ontario, Canada N6P 0C4
1.877.924.7665 ·
519.850.7665
support@eadiefleet.com